Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 989-366-9900 or make an appointment online!
Know Your Rights
Ryan was prompt courteous and so helpful got us back on the road very quickly great service great people very very happy they were there to help!
Can't express how helpful Todd & his staff were in making repairs to my vehicle. He took the time to fully explain the cause of the problem & made the repairs in a very timely order and was very fair on the cost. Thanks again!
My 15 yr old son and I were at our cabin in Harrison, MI on memorial day weekend and had the alternator on our truck die on us. it was a holiday weekend and AAA called your business to tow us off the road. We were towed to your business and my truck was repaired on the spot!! On a holiday weekend, during non-business hours. WOW!! Not only that amazes me, but there were issues with the replacement part from the auto parts store that wouldn't have been caught if it were not for the extensive testing that was performed!! A level of professionalism not too often seen! You were a life saver and not only saved the holiday weekend, but actually made it a lot brighter. Faith in Humanity restored. Thank you!!
Ryan and Chuck went above and beyond. I was alone at our cottage when I had car trouble. Ryan got my car right in and had it fixed that afternoon. Chuck drove me to my cottage since I had no one to call for a ride. I don't want anything to go wrong with my car again, but if it does when I'm at Houghton Lake I will definitely call Lake Transmission! Great people and service!!!
These guys are the best. Stayed open late last night to try to get my car fixed. They always go the extra mile for their customers. Thanks to Todd and all his employees for their exceptional customer service.
Todd and his team are great! We had a major trailer issue over the weekend with a wheel and hub and Todd helped us out quickly and professionally! We appreciate the awesome service to get the repair done quickly so that we could get back on the road and home.